Privacy Policy

The Financial and Consumer Services Tribunal is committed to respecting your privacy and protecting your personal information. Personal information is information that can be used to identify a specific individual. We collect, use, and disclose personal information in accordance with the Right to Information and Protection of Privacy Act, financial and consumer services legislation, and our internal policies, directives, and procedures. This policy explains our current information management practices.


This policy applies to non-adjudicative records. It does not apply to adjudicative records in hearing files, which are generally available to the public and media in accordance with the open court principle. For more information on adjudicative records, please consult our Access to Records Policy.


We collect personal information under the authority of the Right to Information and Protection of Privacy Act and financial and consumer services legislation. We limit our collection to that which is needed to provide you with the services or products you have requested. Collection will only take place with your consent or as otherwise permitted by applicable law.

We do not automatically gather personal information through our website. We do, however, collect personal information from individuals in the following circumstances: (1) when individuals use the “Contact Us” feature; (2) when applicants apply for a job posting; and (3) in such other cases as permitted or required by applicable law.


We may only use your personal information for the purpose it has been collected, or for a consistent purpose, unless another use is authorized by law.



We may only disclose your personal information where we are required or permitted by law to do so, or where the disclosure is for the purposes that we collected the information.



When you browse or download information from our website, our servers automatically collect limited amounts of standard information. The Tribunal cannot identify you from this information.



Our website uses cookies to personalize your website visit. Cookies are small files stored on your device when you visit our website. Cookies do not give us access to your hard drive and do not allow us to make changes to your device. They collect user information anonymously, allowing us to collect statistical information that provides you with a better user experience.

We do not store personal information in cookies, and we do not collect personal information from you without your knowledge.

You have the option to change the settings on your browser to deny cookies or warn you when cookies may be deposited.



We protect personal information by incorporating security measures against such risks as unauthorized access, collection, use, disclosure or disposal of personal information. Security measures are integrated into the design and implementation of our day-to-day operating practices as part of our continuing commitment to the protection of personal information.

No data transmission over the Internet is 100% secure, but we take all reasonable steps, including appropriate technical and administrative safeguards, to protect this information. We do not guarantee, warrant or represent that your personal information will be transmitted securely or protected completely against interception, loss, misuse or alteration. We accept no responsibility or liability for any damages that may result if personal information we transmit or that is sent to us through the Internet is intercepted, lost, misused or altered.



You have the right to access your personal information that is held by us, subject to the limits and exceptions outlined in the Right to Information and Protection of Privacy Act. To access your personal information, complete this form and send it to the Registrar of the Tribunal whose contact information appears at the end of the policy.

For more information on the process for accessing your personal information, you may contact the Access to Information and Privacy Division of the NB Ombud’s Office.

Subject to legal restrictions, you may request that personal information which you believe to be inaccurate be corrected, such as your address and contact information. You may change incorrect information at any time and as often as necessary. If you need assistance or have questions about correcting information, please contact the Registrar of the Tribunal, whose contact information is detailed at the end of this Policy.



If you have questions, concerns or complaints about this Privacy Policy or about the collection, use and disclosure of your personal information by the Tribunal, please contact the Registrar of the Tribunal by the following methods:

Financial and Consumer Services Tribunal
85 Charlotte Street, Suite 300
Saint John, New Brunswick
E2L 2J2
506-238-1872 or toll-free 855-267-1454


The Tribunal Chair is responsible for the administration of this policy.


Financial and Consumer Services Commission Act



PR1-100 Privacy Release 002 approved December 1, 2021.

PR1-100 Privacy Release 002 approved December 11, 2017.

PR1-100 Privacy Release 001 approved May 11, 2015.


Release 004 - Approved August 3, 2022. The policy is repealed and replaced.

Release 003 - Approved December 1, 2021. The processes for requesting that documents or pleadings be kept confidential, and requesting that a hearing be closed to the public were deleted from the Rules of Procedure and added to this Policy. References to the Rules of Procedure were updated. A section pertaining to the use of cookies on the Tribunal's website was added.


Release 002 – Approved December 11, 2017. Complete revision of the Policy.  

Release 001 - Approved May 11, 2015. This document is the original issue. 


May 11, 2015


This Policy will be reviewed annually or as needed to ensure it is current and effective.

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